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Friday, June 27 2025
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How Kenya’s IoT Boom is Opening Doors to Cybersecurity Risks

How Kenya’s IoT Boom is Opening Doors to Cybersecurity Risks

Data Security and Compliance: A Growing Concern for BPO Firms

Data Security and Compliance: A Growing Concern for BPO Firms

Kenya’s BPO Boom: A Rising Powerhouse in Contact Centers & Telehealth

Kenya’s BPO Boom: A Rising Powerhouse in Contact Centers & Telehealth

What’s the Key to Better Customer Support in Kenya’s Social Media CX?

What’s the Key to Better Customer Support in Kenya’s Social Media CX?

Bridging Gaps, Expanding Care: The Telehealth Revolution in East Africa”

Bridging Gaps, Expanding Care: The Telehealth Revolution in East Africa”

Say Goodbye to Accent Struggles in Call Centers

Say Goodbye to Accent Struggles in Call Centers

The Shifting Landscape of BPO Services in East Africa: What’s in Demand Right Now

The Shifting Landscape of BPO Services in East Africa: What’s in Demand Right Now

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#customer service #customer experience ##CustomerExperience #BPO #customer retention #innovation #outsourcing #business growth
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Tag: creativity in marketing

Business The World

Think Social Media Management Is Just About Comments? Think Again

"A social media manager multitasking on various platforms, strategically blending creativity, moderation, and engagement. Managing posts, building brand narratives, and responding to users, showcasing the diverse and dynamic role of social media management
2 min read

Social media management is far more than responding to comments—it’s a blend of creativity, strategy, and moderation that shapes a brand’s narrative and builds lasting relationships with communities. It’s time to recognize the true complexity behind the role.

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TeleSky Ltd is a World Class Contact Center with the most advanced BPO technology in East Africa.

This news magazine is dedicated to Customer Care.

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