Category: Retail
Kenya’s Credit Downgrade: A Worrying Sign
Explore the economic landscape in Kenya following Fitch Ratings’ downgrade, highlighting its impact on everyday citizens. This analysis covers increased borrowing costs, reduced foreign investment, inflation risks, market volatility, and currency depreciation, along with actionable strategies for navigating these challenges
Elevate Kenyan Public Services with a Best-in-Class Call Center BPO
Discover how Telesky, a leading call center BPO provider, is poised to transform citizen interactions with government agencies, delivering fast, efficient, and even fun customer experiences. Learn about their expert agents, cutting-edge technology, flexible solutions, and data-driven insights that elevate public services.
Is Your In-House Telesales Team Holding Your Business Back? Here’s Why Outsourcing is the Answer
Struggling to hit your sales targets and keep up with the competition? It might be time to rethink your strategy. Maintaining an in-house telesales team is costly and challenging. From high overhead costs to missed opportunities, the hidden costs can be staggering. Imagine tapping into a seasoned team of sales experts who can captivate prospects, handle objections, and close deals with ease. Outsourcing your telesales can offer scalable growth, unparalleled expertise, and laser-focused productivity. Ready to elevate your sales game? It’s time to outsource
Captivate Customers in 10 Seconds or Less With These Website Tips.
Ever feel like you’re running a sprint every time a potential customer visits your website? That’s because, according to Todd Unger’s “Ten-Second Customer Journey,” you […]
Mondays at Telesky: Bringing Sunshine to the Workweek
![Customer care agents at [Your BPO Name] working diligently in the office. The image shows a vibrant team engaged in providing excellent support, with agents answering calls, handling inquiries, and collaborating to solve problems. The workspace is filled with energy and focus, reflecting their commitment to delivering top-notch service and ensuring client satisfaction](https://stories.telesky.co.ke/wp-content/uploads/2024/07/Monday-Agents.jpeg)
It’s Monday morning. Monday is often associated with irritability, moodiness, and the “Monday blues” – I’ve noticed this in my neighbors. I wonder where they […]
The Rise of Human-Like Avatars and AI Assistants: Exploring the Psychological and Technological Advancements.
By now most of you have already interacted with an avatar on one platform, or you have created one for your WhatsApp DP. In fact, over […]
Rethinking Kenyan Elections: Could a US-Style Swing County Model Reinvigorate Right Leadership?
As the Kenyan Gen Z protests captivate the global spotlight, overshadowing even the impending US elections, we can’t help but wonder: what if our political […]
Gen Z Protests and Presidential Resignation: Legal Procedures and Possibilities
Explore the surge of Gen Z-led anti-government protests calling for the president’s resignation and a complete government overhaul. Dive into the legal processes, public opinion, and media influence shaping this powerful movement.
I can’t wait to go home.
I glance at the clock—ten minutes to go. The office is quiet, and the air conditioner’s hum and the occasional phone beep are the only […]
Combatting Fraud in Banks: What You Need to Know
In 2024, Equity Bank, one of Kenya’s financial heavyweights, found itself in a bit of a pickle. Equity Bank lost a staggering 179 million Kenyan […]
