Category: Retail
The Power of Trust: Transforming Customer Relationships
Picture this: A customer calls in, frustration evident in their tone. They’ve been shuffled from one agent to another, each interaction feeling increasingly hollow, with […]
7 Common Social Media Mistakes That Make Your Brand Seem Inauthentic (And How to Fix Them)
Struggling with social media engagement? Discover 7 common mistakes brands make that can come off as inauthentic, and learn how to build a stronger connection with your audience
How Generative AI and New Rules Are Shaping Kenyan BPOs
Generative AI is making waves in the contact center world, and Kenyan BPOs handling US campaigns are right in the mix. But what exactly is […]
Turn Objections into Opportunities: Your Sales Success Playbook!
Happy Monday!You know what that means—fresh targets, interesting clients, and exciting deals just waiting to be snagged- especially if you are doing sales. Now, while […]
No Problem! How to Handle Objections Like a Pro
Master the art of handling customer objections with confidence and competence. Learn how to turn common concerns like price, product features, and timing into opportunities for building trust, enhancing customer relationships, and increasing sales. This guide covers essential steps to address objections effectively, ensuring successful interactions that benefit both your customers and your business
Celebrating World Sexual Health Day 2024: Progress in Conversations in Kenya
Join us in celebrating World Sexual Health Day 2024 as we recognize Kenya’s progress in promoting open discussions about sexual health and the importance of positive relationships. Together, we can empower the youth and foster a culture of respect and knowledge
Why Sentiment Analysis is Your Brand’s Secret Weapon in a Digital World.
Discover the critical role of sentiment analysis in today’s business landscape. Learn how interpreting customer emotions and feedback can enhance decision-making, improve customer experience, and drive strategic success. Unlock the power of real-time insights to navigate challenges and elevate your brand.
Revolutionize Your Support: Why Automation is a Game Changer
“Explore the benefits of customer service automation, including enhanced efficiency, cost reduction, improved customer experiences, and empowered employees. Learn how AI-driven solutions can transform your contact center, providing 24/7 support, personalized interactions, and valuable business insights.”
Empowering Lactating Mothers: The Breastfeeding Bill 2024 and Its Impact on Workplace Culture in Kenya
Explore the challenges faced by lactating mothers in Kenya as highlighted by Judy Aching’s story. Learn about the Breastfeeding Bill 2024, which aims to empower mothers in the workplace by providing essential support and fostering a culture that prioritizes maternal and infant health. Join the conversation on creating a more inclusive environment for working mothers.
Elevating Customer Care: Starlink’s Satellite Network Takes Support to New Heights
Starlink, SpaceX’s ambitious satellite internet project, is set to revolutionize the way we access the internet globally. With its network of low-Earth orbit (LEO) satellites, […]
