Category: Retail
“Some Kenyan Customers Deserve Oscars. Here’s Why.”
Forget Hollywood.Forget Nollywood.Kenyan customers are the real actors — and they don’t need a camera to deliver an award-winning performance.They just need… a delay in […]
7 Types of Shoppers You’ll Always Find at the Mall (And Yes, You’re One of Them 😅)
Walk into any mall in Kenya and it’s the same show, different day.Whether you’re in Sarit, Garden City, Westgate, or even your neighborhood mini-mall — […]
Beyond the Office: Why Remote Work Still Makes Business Sense in 2025
When the world shut down in 2020, remote work became a survival tactic. Five years later, it’s no longer just a pandemic trend—it’s a business […]
What’s the Key to Better Customer Support in Kenya’s Social Media CX?
70% of Kenyan social media users engage by commenting on posts, highlighting the importance of interactive content in customer support. By responding promptly and personally, businesses can turn social media interactions into positive brand experiences
Say Goodbye to Accent Struggles in Call Centers
Call center agents no longer have to struggle with accents thanks to AI! Teleperformance is rolling out real-time accent translation powered by Sanas, ensuring smoother customer interactions. This AI tech “neutralizes accents with zero latency” and even filters out background noise—no more struggling with unclear calls! Instead of spending millions on training, companies can now boost clarity, cut call durations, and improve customer satisfaction instantly. AI isn’t replacing agents—it’s making them even better. Could this be the future of customer service? 🚀
Outsourcing in Kenya in 2025: What You Need To Know.
As of January 17, 2025, Kenya’s Business Process Outsourcing (BPO) sector stands at a critical juncture, influenced by a series of recent policy changes that […]
The Future of Healthcare: 10 Game-Changing Technologies Redefining 2025 and Beyond
Health tech is transforming healthcare as we know it—providing innovative solutions like telemedicine, AI, and wearable devices to improve patient care and accessibility
5 Reasons to Prioritize Employee Improvement Plans for Success
Employee Improvement Plans (EIPs) are more than performance tools—they’re a roadmap to personal growth, team success, and a thriving organization. Discover why prioritizing EIPs is a game-changer for your business.
The Telesales Funnel: Behind the Scenes of Business Growth
Telesales is more than just making calls—it’s about building meaningful connections and managing a well-orchestrated process from start to finish. Discover how each step contributes to business growth, from market research to post-sales follow-up, and why a dedicated team is key to success.
How Telehealth Saved Kenya’s Healthcare: 5 Key Impacts Post-COVID
When the pandemic struck, the world slowed down, but the healthcare challenges sped up. With curfews, overwhelmed hospitals, and limited mobility, accessing healthcare felt like […]
