Category: Retail
Outsourcing in Kenya in 2025: What You Need To Know.
As of January 17, 2025, Kenya’s Business Process Outsourcing (BPO) sector stands at a critical juncture, influenced by a series of recent policy changes that […]
The Future of Healthcare: 10 Game-Changing Technologies Redefining 2025 and Beyond
Health tech is transforming healthcare as we know it—providing innovative solutions like telemedicine, AI, and wearable devices to improve patient care and accessibility
5 Reasons to Prioritize Employee Improvement Plans for Success
Employee Improvement Plans (EIPs) are more than performance tools—they’re a roadmap to personal growth, team success, and a thriving organization. Discover why prioritizing EIPs is a game-changer for your business.
The Telesales Funnel: Behind the Scenes of Business Growth
Telesales is more than just making calls—it’s about building meaningful connections and managing a well-orchestrated process from start to finish. Discover how each step contributes to business growth, from market research to post-sales follow-up, and why a dedicated team is key to success.
How Telehealth Saved Kenya’s Healthcare: 5 Key Impacts Post-COVID
When the pandemic struck, the world slowed down, but the healthcare challenges sped up. With curfews, overwhelmed hospitals, and limited mobility, accessing healthcare felt like […]
World AIDS Day is a time to reflect on how far we’ve come in the fight against HIV/AIDS and the work still ahead. This year’s theme, “Take the Right Path: My Health, My Right!”, reminds us of the importance of access to healthcare and breaking stigma. Dive into inspiring stories, global progress, and why empathy matters more than skepticism.
A Letter to Our Beloved Service Providers
Ever wondered how you could make your customers’ Christmas truly special? A heartfelt letter from one customer has the answers! From hassle-free transactions to festive giveaways, here’s a quick guide for service providers to sprinkle some holiday magic.
Why Kenyans Should Watch the CBK
Over the past two years, Kenyans have increasingly influenced public policy through protests, litigation, and social media campaigns. Yet, the Central Bank of Kenya (CBK)—a critical institution shaping the nation’s economy—remains underexplored in public discourse. As the CBK prepares for its pivotal December 4 meeting, it’s time for citizens to engage more with monetary policies that directly impact their lives.
Duct-Taping Difficult Customers: Lessons in Handling the Unruly
When a flight drama at 30,000 feet ended with duct tape and quick thinking, it got me pondering: what if we could apply similar creativity to dealing with particularly stubborn customers in the BPO world?
What If Trump’s Crypto Vision Turns Bitcoin into the Future of Finance?
Bitcoin skyrockets past $80,000 after Trump’s presidential victory, fueled by promises of a national Bitcoin reserve and crypto-friendly policies. Market optimism is high, but is this just the beginning—or is volatility still a risk for smaller investors?
