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Markets Retail

Customer Support Trends in 2026: What Kenyan Businesses Must Know

By Edna Kimani
January 20, 2026

1 min read

Did you know customer expectations have shifted faster than most brands expected? Here are the top 6 trends shaping customer support this year: 1. Empathy‑Driven […]

Breaking News

Why January Is Where Service Is Won or Lost

Kenya is 62 years old. That’s older than most of our parents — and younger than most of our problems.

12 Phrases Emotionally Intelligent People Use

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Every Minute Offline Costs You

“They Promoted the Wrong Person (And the Whole Office Knew It)”

Category: Retail

Customer Support Trends in 2026: What Kenyan Businesses Must Know

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