Category: Business
Uganda bets on BPO to solve youth unemployment
Uganda is turning to the BPO sector as a key solution to its youth unemployment crisis. With over 75% of its population under 30, the country is facing a growing challenge in providing jobs for its young people. The government is focusing on creating a favorable environment for BPO companies, investing in digital infrastructure and offering youth training programs. Industry leaders believe the BPO sector has the potential to create thousands of jobs, with the right support and investment.
Will Outsourcing Make Hollywood Great Again?
Movie fans! I got you covered this time round. My sources on the ground tell me that more animated feature films might be hitting theaters […]
Outbound Calls, Appointment Setting, and Stellar Customer Service
Discover how outbound calls, appointment setting, and exceptional customer service work together to create seamless customer experiences and drive business success.
Employees don’t want promotions, they want something else
The BPO industry is evolving beyond traditional structures, emphasizing employee flexibility, cutting-edge tools, and redefined metrics of success. Learn how this shift is transforming workplaces and empowering teams.
7 Ways Call Center Services Will Transform Your Business in 2025
“Start 2025 strong! Discover how call center services can elevate your business with 24/7 support, personalized customer experiences, and cost-efficient solutions. Let’s make this year your most successful yet!”
10 Must-Know Strategies to Prepare Your Customer Service Team for 2025
As we gear up for 2025, is your customer service team ready to tackle the year ahead? From brushing up on skills to preparing for busy seasons, these 10 tips will set your team up for success while ensuring your customers are wowed at every interaction.
Ready for 2025? 5 Support Tips Your Customers Will Love
As the holiday buzz fades and we step into 2025, it’s time to fine-tune those customer support strategies! Did you know that 78% of customers abandon purchases due to negative experiences? From slow response times to a lack of personalization, common pitfalls can cost you loyal customers. In this article, we uncover five game-changing tactics to elevate your support and build lasting trust in the year ahead. Let’s make 2025 the year of exceptional customer experiences!
Kenya Bolsters ICT and Energy Partnerships with Germany
Kenya is proving its place on the global stage with bold strides in technology and renewable energy, driven by strong international partnerships. At the recent […]
2024 in Review: Standing Strong for Your Customers’ Needs
As we close the year, the most pressing concerns in Kenya’s contact centers have been transaction delays and issue resolution challenges. At Telesky, we are dedicated to addressing these issues with unwavering commitment, ensuring your customers receive unmatched service every time.
Stand Out This Festive Season: Creative Ways to Keep Your Brand Visible Amid Holiday Hype
The festive season is upon us, and brands are preparing for their biggest advertising push of the year. In the UK alone, advertisers are set […]
