Author: Kariuki

As the professional world evolves, there are clear patterns and forces that drive change. Identifying and understanding these trends and their shapers is paramount for […]

Partnerships have played a fundamental role in the growth and development of organizations in various fields. Whether these partnerships are between two businesses, between a […]

The global contact center outsourcing market is expected to grow at a CAGR of 10.2% from 2020 to 2025, reaching $63.4 billion by 2025 according […]

Soft skills refer to the abilities used to delight a customer that don’t relate to your product, service, or company. These are nontechnical skills like […]