“Why Your Phone Might Be Making You Rude to Agents (And You Don’t Even Know It)”

Let’s get straight to it.
You weren’t always this rude.
But somewhere between scrolling TikTok, sending 1-minute voice notes, and ghosting people mid-convo… your phone changed you.

We now live in a world where:

Waiting 10 seconds feels like 10 years

If a reply isn’t instant, we assume disrespect

We type “???” instead of just following up

And when that digital impatience spills into customer care calls?
It’s giving:

“HELLO?? I’m talking! Why are you taking so long to respond?!”

Meanwhile, the agent is literally still typing your account number 😩

---

📱 Blame the Instant-Everything Culture

Smartphones gave us speed, convenience, and emojis.
But they also trained us to expect:

Fast replies

Zero lag

Magical fixes

So when you call or text a real human, and they say “Kindly hold” or “Let me check,” your brain goes:

“Nope. Too slow. I’m mad now.”

---

🧠 It’s Not Just You — It’s How We’re Wired Now

Psychologists call it “low frustration tolerance.”
You’ve been conditioned to expect instant everything—from Uber rides to refunds.

So when the agent on the other end can’t respond like Google Assistant, you think they’re lazy, slow, or unprofessional.

But here’s what’s actually happening behind the scenes:

They’re juggling 4 chats

They’re updating your ticket

They’re trying not to snap when you say:

“How is this hard? I just want my bundles reversed!”

---

🔊 Voice Note Culture Made It Worse

You send a 4-minute voice note explaining your issue.
Then you say:

“It’s not even that complicated.”

👀 Baby, you said all that with background noise, no reference number, and a crying toddler in the back. Of course we’re confused.

---

👀 Real Talk: You’re Not Rude on Purpose — But You Might Be Rude By Default

The problem isn’t you. It’s the age of speed we’re in.
But maybe it’s time to ask:

“Am I being rude… or am I just used to tech moving faster than people?”

---

Have you ever lost patience on a call then realized you overreacted?
Or are you an agent who’s faced the wrath of the digital attention span?

Confess or call it out with #TeleSkyHoldUp 😅