Tag: #socialmediaCX
What’s the Key to Better Customer Support in Kenya’s Social Media CX?
70% of Kenyan social media users engage by commenting on posts, highlighting the importance of interactive content in customer support. By responding promptly and personally, businesses can turn social media interactions into positive brand experiences
Unlock the Power of Omnichannel: Revolutionize Your Customer Experience
Discover the key to meeting modern customer expectations by embracing an omnichannel customer service strategy. Explore the evolving communication channels, from voice to social media, and learn how to align your technology, automate intelligently, and deliver a seamless, personalized customer experience across every touchpoint.
The Social Media Sorcery: How KCB Bank Dialed Up Success with Outsourced CX Services
Do you know KCB Bank has over 1 million Facebook followers and over 400,000 Twitter followers and has rapidly expanded its customer base, with 10 […]
