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Friday, November 21 2025
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How Contact Centres Can Help Fight GBV: The Power of Listening, Reporting & Safe Channels

How Contact Centres Can Help Fight GBV: The Power of Listening, Reporting & Safe Channels

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Every Minute Offline Costs You

Customer Silence Costs More Than Complaints

“What If Kenyans Ran Global Call Centers? Chaos. Vibes. Perfection.”

“What If Kenyans Ran Global Call Centers? Chaos. Vibes. Perfection.”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“Some Kenyan Customers Deserve Oscars. Here’s Why.”

“Some Kenyan Customers Deserve Oscars. Here’s Why.”

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Tag: gender-based violence support

Global

How Contact Centres Can Help Fight GBV: The Power of Listening, Reporting & Safe Channels

2 min read

🌍 November is GBV Awareness Month Gender-Based Violence (GBV) remains a pressing challenge across the globe. In Kenya, survivors often face barriers to reporting abuse […]

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This news magazine is dedicated to Customer Care.

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