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Saturday, December 13 2025
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TeleSky News
Information is Queen
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12 Phrases Emotionally Intelligent People Use

12 Phrases Emotionally Intelligent People Use

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Every Minute Offline Costs You

Every Minute Offline Costs You

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

Data Security and Compliance: A Growing Concern for BPO Firms

Data Security and Compliance: A Growing Concern for BPO Firms

The Shifting Landscape of BPO Services in East Africa: What’s in Demand Right Now

The Shifting Landscape of BPO Services in East Africa: What’s in Demand Right Now

Connecting Kenya: How Expanding Mobile Networks Fuel the Future of Work

Connecting Kenya: How Expanding Mobile Networks Fuel the Future of Work

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Tag: customercaretoday

Markets

‘Dear Customer, We Can’t Hear Your Voice Note on the CRM’ 😭

  • By Edna Kimani
  • July 21, 2025
2 min read

Why Voice Notes Are Killing Customer Care — and How We’re Coping Let’s talk about voice notes. Yes, those long, dramatic, slightly passive-aggressive ones customers […]

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