Tag: #CustomerCare
When AI Listens: How Conversational AI is Reshaping Customer Service in Kenya
In the fast-evolving world of customer service, conversational AI is no longer a luxury—it’s a necessity. From banking halls to telcos, AI-powered bots are quietly […]
A Letter to Our Beloved Service Providers
Ever wondered how you could make your customers’ Christmas truly special? A heartfelt letter from one customer has the answers! From hassle-free transactions to festive giveaways, here’s a quick guide for service providers to sprinkle some holiday magic.
Understanding Customer Pain Points
Customer pain points are more than just complaints—they’re opportunities to enhance your service. By actively listening, asking probing questions, and utilizing feedback, contact center agents can uncover and resolve these challenges. Learn 7 key strategies to identify pain points and turn them into solutions that boost customer satisfaction and loyalty
