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Every Minute Offline Costs You

Customer Silence Costs More Than Complaints

“What If Kenyans Ran Global Call Centers? Chaos. Vibes. Perfection.”

“What If Kenyans Ran Global Call Centers? Chaos. Vibes. Perfection.”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“Some Kenyan Customers Deserve Oscars. Here’s Why.”

“Some Kenyan Customers Deserve Oscars. Here’s Why.”

“I Got Written Up at Work—And Honestly, I Deserved It”

“I Got Written Up at Work—And Honestly, I Deserved It”

“Why Your Phone Might Be Making You Rude to Agents (And You Don’t Even Know It)”

“Why Your Phone Might Be Making You Rude to Agents (And You Don’t Even Know It)”

Editorial Kenya

I Almost Quit Customer Care… Then This One Call Changed Everything

2 min read

Let me be real. There was a time I was ready to quit this job.Not “maybe next month” kind of quitting — I mean real, […]

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