Tag: AI and automation BPO
When AI Listens: How Conversational AI is Reshaping Customer Service in Kenya
In the fast-evolving world of customer service, conversational AI is no longer a luxury—it’s a necessity. From banking halls to telcos, AI-powered bots are quietly […]
The Shifting Landscape of BPO Services in East Africa: What’s in Demand Right Now
East Africa’s BPO market is on track to reach $1.82 billion by 2025, with a growth rate of 6.31% expected to drive expansion across key sectors. The region’s rising significance in customer service outsourcing, IT support, and AI-driven automation is positioning it as a major hub for global outsourcing. As demand increases, countries like Kenya are leveraging their skilled workforce and advanced digital infrastructure to meet the growing needs of businesses worldwide.
