“Some Kenyan Customers Deserve Oscars. Here’s Why.”

Forget Hollywood.
Forget Nollywood.
Kenyan customers are the real actors — and they don’t need a camera to deliver an award-winning performance.
They just need… a delay in service or a missing refund 😭

Let’s break down a few of the top-tier customer characters we deal with every day:

🎭 1. The Professional Screamer

No intro. No greetings. Just vibes and volume.

“IS THIS HOW YOU TREAT CUSTOMERS?!”
You haven’t even asked for their name yet.
You try to calm them down and suddenly you’re the villain in the film.

🎭 2. The Emotional Blackmailer

They hit you with the classic:

“If my child fails exams because of this, I hope you can live with yourself.”
Ma’am. I’m just processing a SIM replacement 😩

🎭 3. The Sudden Lawyer

They know their rights.
They don’t know the process, policy, or any product details… but they KNOW THEIR RIGHTS.

“According to Section 97 of the I-have-no-idea Act, I demand an immediate reversal or I sue!”
Okay, Supreme Court. Let me escalate.

🎭 4. The Soap Opera Crier

They came to return a blender.
You offered store credit.
Now they’re crying in the aisle about betrayal, broken trust, and capitalism.

“I believed in this brand. I even told my neighbors. How could you… how could YOU?”
Woii 😭😭😭

🎭 5. The Silent Assassin

They won’t yell. They won’t cry.
They just sit in silence, breathing heavily.
You say, “Hello?”
They reply, “I’m still here. I’m just watching your next move.”
The tension?? Oscar-worthy. Give them a Netflix series!

🥇 And The Award Goes To…

Let’s be honest — some of these customers would SLAY a dramatic monologue in a local telenovela.

But we love them.
Even when they stress us, they make our job a little less boring.

Because what is customer care… without chaos?

Tag a colleague who’s survived a dramatic customer.
Or drop the most Oscar-worthy line you’ve heard using #TeleSkyDramaClass 🎬