Breaking News

Kenya is 62 years old. That’s older than most of our parents — and younger than most of our problems.

Kenya is 62 years old. That’s older than most of our parents — and younger than most of our problems.

12 Phrases Emotionally Intelligent People Use

12 Phrases Emotionally Intelligent People Use

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Every Minute Offline Costs You

Every Minute Offline Costs You

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

Data Security and Compliance: A Growing Concern for BPO Firms

Data Security and Compliance: A Growing Concern for BPO Firms

The Shifting Landscape of BPO Services in East Africa: What’s in Demand Right Now

The Shifting Landscape of BPO Services in East Africa: What’s in Demand Right Now

Customer Silence Costs More Than Complaints

Posted on August 12, 2025December 4, 2025 by Edna Kimani

0 min read

Edna Kimani

More From Author

How Contact Centres Can Help Fight GBV: The Power of Listening, Reporting & Safe Channels

How Contact Centres Can Help Fight GBV: The Power of Listening, Reporting & Safe Channels

November 20, 2025

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

November 10, 2025

Every Minute Offline Costs You

Every Minute Offline Costs You

August 14, 2025

+ There are no comments

Add yours

Cancel reply

You May Also Like:

5 Ways BPOs Industrialise Governments

Markets

5 Ways BPOs Industrialise Governments

Posted on December 18, 2025December 18, 2025 by Editor

Christmas Shopping in African Markets:

Markets

Christmas Shopping in African Markets:

Posted on December 7, 2025December 7, 2025 by Editor

Customer Silence Costs More Than Complaints

Markets

Customer Silence Costs More Than Complaints

Posted on August 12, 2025December 4, 2025 by Edna Kimani

“Why Your Phone Might Be Making You Rude to Agents (And You Don’t Even Know It)”

Markets

“Why Your Phone Might Be Making You Rude to Agents (And You Don’t Even Know It)”

Posted on July 28, 2025December 4, 2025 by Edna Kimani

7 Types of Shoppers You’ll Always Find at the Mall (And Yes, You’re One of Them 😅)

Markets

7 Types of Shoppers You’ll Always Find at the Mall (And Yes, You’re One of Them 😅)

Posted on July 23, 2025December 4, 2025 by Edna Kimani

‘Dear Customer, We Can’t Hear Your Voice Note on the CRM’ 😭

Markets

‘Dear Customer, We Can’t Hear Your Voice Note on the CRM’ 😭

Posted on July 21, 2025December 4, 2025 by Edna Kimani