Category: Passion
The Christmas Eve Call That Saved Christmas
The call came in at 6:30 pm on December 24. 2024 The office lights were already dim. A few agents had logged off early to catch […]
Fun Facts About Christmas
Santa & Traditions Christmas Around the World Gifts & Shopping Music & Movies Trees & Decorations Food Facts Calendar Curiosities The Spirit of Christmas
How to Spot Fake People on the Phone – Clues You Should Never Ignore
In a world where more relationships, sales conversations, job interviews, and even friendships begin over the phone, learning to spot fake people through voice alone has become […]
A Night of Wishes, Wows & Warm Hearts
Saturday, 6th November 2025 — Where Workmates Became Family – TeleSky Team Building 2025 – Grand Finale The Wish & Wow Grand Finale wrapped up TeleSky’s two-day […]
“Wish & Wow” Unleashes Fun, Fierce Rivalry & Lessons — The Grand Kickoff at Evergreen!
TeleSky Team Building Day 1 TeleSky’s staff team building began with what could only be described as a cocktail of laughter, bruised knees, competitive spirits, and […]
Shame On Me For Being Me?
Self-esteem, a cornerstone of mental and emotional well-being, plays a pivotal role in shaping an individual’s outlook on life, relationships, and personal achievements. It is […]
How Contact Centres Can Help Fight GBV: The Power of Listening, Reporting & Safe Channels
🌍 November is GBV Awareness Month Gender-Based Violence (GBV) remains a pressing challenge across the globe. In Kenya, survivors often face barriers to reporting abuse […]
“What If Kenyans Ran Global Call Centers? Chaos. Vibes. Perfection.”
Let’s imagine for a second… You call a support line in London, New York, or Tokyo…But it’s being run from Nairobi, Umoja 2, behind the […]
“Some Kenyan Customers Deserve Oscars. Here’s Why.”
Forget Hollywood.Forget Nollywood.Kenyan customers are the real actors — and they don’t need a camera to deliver an award-winning performance.They just need… a delay in […]
“I Got Written Up at Work—And Honestly, I Deserved It”
Let me tell you a little story I’ve never admitted out loud. I got written up once.A formal warning.HR email. Supervisor signature. That “see me […]
