Author: Kariuki
“What If Kenyans Ran Global Call Centers? Chaos. Vibes. Perfection.”
Let’s imagine for a second… You call a support line in London, New York, or Tokyo…But it’s being run from Nairobi, Umoja 2, behind the […]
“They Promoted the Wrong Person (And the Whole Office Knew It)”
There’s awkward silence.No one claps.Someone fake-smiles.Another person pretends to choke on their tea. That’s the energy when the wrong person gets promoted.And let’s be honest […]
“Some Kenyan Customers Deserve Oscars. Here’s Why.”
Forget Hollywood.Forget Nollywood.Kenyan customers are the real actors — and they don’t need a camera to deliver an award-winning performance.They just need… a delay in […]
“I Got Written Up at Work—And Honestly, I Deserved It”
Let me tell you a little story I’ve never admitted out loud. I got written up once.A formal warning.HR email. Supervisor signature. That “see me […]
“Why Your Phone Might Be Making You Rude to Agents (And You Don’t Even Know It)”
Let’s get straight to it.You weren’t always this rude.But somewhere between scrolling TikTok, sending 1-minute voice notes, and ghosting people mid-convo… your phone changed you. […]
5 Wild Things Only African Customers Say (And Yes, We’ve Heard ALL of Them 😭)
If you’ve worked in customer care anywhere on this continent, you already know: African customers do NOT come to play.They come with confidence, confusion, and […]
Your Hustle Culture Might Be Killing Your Performance (Read That Again)
Rise. Grind. Repeat.No days off. Sleep is for the broke.Team “I’ll rest when I’m rich.” Sound familiar? Welcome to hustle culture—the glorified, overly glamorized, highly […]
7 Types of Shoppers You’ll Always Find at the Mall (And Yes, You’re One of Them 😅)
Walk into any mall in Kenya and it’s the same show, different day.Whether you’re in Sarit, Garden City, Westgate, or even your neighborhood mini-mall — […]
