Friday, 28th November 2025 – Emara Ole Sereni Hotel, Nairobi.
TeleSky, East Africa’s fastest-growing digital call centre, achieved a milestone victory on Friday night after being named Best Contact Center & BPO Solutions Provider 2025 during a glittering awards ceremony held at Emara Ole Sereni Hotel. The recognition marks a defining moment not only for the company but also for the region’s BPO and CX innovation ecosystem.
The award, presented in front of industry leaders, corporate executives, development partners, and government stakeholders, celebrates TeleSky’s outstanding performance in customer experience delivery, technology-driven contact centre operations, and its transformative role in supporting enterprises across Africa, Asia and beyond.
Why TeleSky Won
TeleSky’s win was credited to its revolutionary approach to customer obsession, where service is anchored on deep behavioural research, emotional intelligence, and human-centric communication strategies. The company recently unveiled an innovation program dubbed Customer Obsession DNA, which equips agents with behavioural insights, voice empathy mapping, and data-guided interaction techniques — fusing science, technology, and passion for service.
Among the key attributes that impressed judges included:
Exceptional CX Delivery & Multilingual Coverage – 24/7 support in English, Swahili, French & German.
Data-Driven Decision Making – Customer behaviour analytics powering better resolution speeds and satisfaction.
Innovation at the Core – AI-aided quality monitoring, real-time sentiment analysis and intelligent routing.
Strong Track Record & Growth – Over 2,507,000 subscribers onboarded in previous client campaigns and rapid geographical expansion.
Passion-Infused Service Culture – A unique people-first training philosophy that blends skill, empathy and performance discipline.
A Win for Clients, Partners & Stakeholders
Speaking at the event, TeleSky’s leadership expressed gratitude to customers and teams who have fuelled the organization’s growth:
“This award belongs to our clients who trusted us, to our agents who deliver excellence daily, and to every business partner who believed in the TeleSky dream. We are building not just a call centre — but Africa’s customer experience powerhouse.”
The recognition creates strong brand goodwill, boosting confidence among existing partners while positioning TeleSky as a top choice for organizations seeking outsourced contact centre services, lead generation, omnichannel customer engagement and BPO solutions.
A Future Fueled by Excellence
With the award solidifying its market leadership, TeleSky plans to scale regional operations, integrate deeper AI-supported workflows, and expand into GCC and European BPO markets. The company reaffirmed its commitment to raising the standard of customer experience in the continent while supporting thousands of youth through sustainable employment and digital skills.
TeleSky’s moment at Emara Ole Sereni is more than a trophy — it is an affirmation of excellence, innovation and a future built on customer obsession.
For organizations seeking a trusted partner that blends technology, professionalism and human connection, TeleSky stands at the forefront — now officially, the Best Contact Center and BPO Solutions Provider of 2025.
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