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Why January Is Where Service Is Won or Lost

Why January Is Where Service Is Won or Lost

Kenya is 62 years old. That’s older than most of our parents — and younger than most of our problems.

Kenya is 62 years old. That’s older than most of our parents — and younger than most of our problems.

12 Phrases Emotionally Intelligent People Use

12 Phrases Emotionally Intelligent People Use

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Why Global Brands Are Outsourcing Customer Experience to Kenya in 2025

Every Minute Offline Costs You

Every Minute Offline Costs You

“They Promoted the Wrong Person (And the Whole Office Knew It)”

“They Promoted the Wrong Person (And the Whole Office Knew It)”

Data Security and Compliance: A Growing Concern for BPO Firms

Data Security and Compliance: A Growing Concern for BPO Firms

Customer Silence Costs More Than Complaints

Posted on August 12, 2025December 4, 2025 by Edna Kimani

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Edna Kimani

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